FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
All orders are processed within 2–5 business days. Standard shipping takes 5–10 business days. Express shipping takes 2–3 business days.

Do you ship internationally?
We currently ship within the United States. International shipping will be available soon — stay tuned!

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly.

Can I change or cancel my order?
We process orders quickly, so please contact us at amankachari659@gmail.com as soon as possible if you need to make changes. We'll do our best to help!

Products & Materials

What materials are your jewelry pieces made from?
VELAURE jewelry features high-quality pearls and fine materials. Each product listing includes detailed information about the specific materials used.

Are your pearls real?
Yes! Our pieces feature genuine pearls. Specific details about pearl type (freshwater, cultured, etc.) are listed on each product page.

How do I care for my jewelry?
To keep your VELAURE pieces looking their best: store them in a soft pouch or jewelry box, avoid contact with perfume, lotions, and water, and gently wipe clean with a soft cloth after wearing.

Returns & Refunds

What is your return policy?
We want you to love your VELAURE jewelry. Please visit our Return & Refund Policy page for full details.

My item arrived damaged — what do I do?
We're so sorry to hear that! Please email us at amankachari659@gmail.com within 7 days of receiving your order with a photo of the damage, and we'll make it right.

Contact

How can I get in touch?
You can reach us anytime at amankachari659@gmail.com. We aim to respond within 24–48 hours.